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Givecare

Swift Improvement of the GiveCare App

Overview

GiveCare Partners with Exaud for Rapid App Improvement

GiveCare contacted Exaud to take over the development of an existing mobile application. We were then tasked with assessing the current state of the product, identifying the most critical issues, and fixing them on an aggressive timeline to ensure rapid improvement in user satisfaction with the app.
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  1. Product

    Mobile App for Quality Caregivers

    Givecare is a mobile app that connects individuals, families, and companies with trusted and qualified healthcare professionals and caregivers for a variety of needs, such as elderly care, child care, and more. The app allows users to search for various roles, schedule appointments, monitor the arrival, and securely pay for services all in one place. Givecare provides peace of mind to those seeking reliable and compassionate care for their loved ones, while also offering job opportunities to caregivers in their local communities.
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About the client

Revolutionizing Healthcare Connectivity

Founded in 2018 in Lisbon, Portugal, Givecare is a company that provides an intuitive mobile platform for users to connect with various healthcare professionals for different types of services and consultations. With a focus on quality and trust, Givecare aims to improve the lives of both caregivers and those in need of such services. The company is committed to using technology to make the process of finding and booking appointments simple, secure, and transparent.
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Challenges

  1. Resolving User-Reported BugsExaud needed to fix numerous user-reported bugs affecting the GiveCare mobile app, requiring immediate attention to improve reliability.
  2. Adapting to an Existing CodebaseThe team had to quickly understand and work with an existing codebase under a tight timeline, ensuring rapid problem-solving.
  3. Ensuring Flawless FunctionalityTo maintain healthcare credibility, the app needed to function flawlessly. Critical issues had to be fixed within a month to meet deadlines.
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Solution

  1. Agile Scrum Methodology ImplementationExaud structured and managed all work using the Agile Scrum Methodology. The first step involved carefully analyzing the existing solution code to identify potential issues and bottlenecks, compiling a comprehensive report on the app’s current state.
  2. App Improvement and Positive ImpactWith all data gathered, a thorough development plan was created. The team updated and improved the app’s existing features, resulting in increased satisfaction and retention rates for both customers and professionals. This work significantly boosted the app’s retention rates, user base, overall quality, and stability, thereby improving the user experience and satisfaction.
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Learnings

  1. Enhancing Healthcare Access in PortugalExaud participated in a project focused on improving people’s lives. Throughout the project, our team provided a variety of value-added services, including seamless connections between medical providers and their patients. This allowed for easier access to high-quality healthcare services, resulting in an overall improvement in healthcare services in Portugal. Our approach was both simple and effective, ensuring that everyone in the project was satisfied with the outcome.

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