Presto Wearables
Custom Smartwatch Solution for Enhanced Restaurant Service
Overview
Presto Wearables: Exaud's Solution for Restaurant Service
Exaud built Presto Wearables, a smartwatch-like device to better connect customers with staff. The solution was developed for Presto company, a technology platform for the restaurant industry.
- Product
Smart Service Alerts
Presto Wearables is a smartwatch-like device designed to help waiters better attend to their customers' needs. It notifies waiters about important details like customers' birthdays and food allergies, allowing for quicker and more personalized service. The device also assists waiters with daily tasks by alerting them when inventory is low and enabling communication with the kitchen staff. This system provides restaurants with valuable insights to make better management decisions.
About the client
Presto: Transforming Restaurant Technology Since 2008
Presto is a technology solutions provider for restaurants. Founded in California, USA, in 2008, by Rajat Suri, CEO, Presto started with this founder’s vision to have a tablet on every restaurant table. McDonald’s, KFC, Applebee’s, and Red Lobster are some examples of restaurants powered by the Presto technologies.
Challenges
- Presto-Exclusive SmartwatchFor Exaud, the challenge was to develop a customer smartwatch platform tailored as a Presto-exclusive gadget, with the goal of enhancing staff performance and improving the customer experience.
Solution
- Custom Android for Presto SmartwatchesWe developed a custom version of Android specifically designed to work with Presto's smartwatch hardware, which was incompatible with standard wearable platforms. This custom firmware enabled a single-app mode on the smartwatch, restricting access exclusively to the Presto app.
- Backend DevelopmentWe also built a separate backend using Google Firebase to manage and organize the data collected from the smartwatches, ensuring efficient data handling and processing.
Learnings
- Diverse User Base InsightsWith over 250,000 systems shipped and a client base including many of the top 20 restaurant chains in the USA, we learned that working with a diverse user base requires adaptable solutions.
- Customization ChallengesWe discovered that personalization and customization are crucial, as each restaurant has unique needs, necessitating tailored approaches to effectively improve service.
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- Next StepsWe'll get back to you within 24 hours. You'll chat directly with our product and tech experts.
- What You’ll GetAfter you share your solution's features and functionalities, you'll get a free technical consultation with a plan for tools, design, timeline, and budget.
- Project KickoffOnce you approve our proposal, you'll meet the tech lead, and we'll assemble a dedicated team that matches your project needs.